Mission

TrueCare FMS will maintain and monitor customer service standards that ensure Self-Determination Program participants and their representatives receive timely, accessible, and person-centered communication. Customer service practices will reflect each participant’s preferred language, communication method, and level of support. TrueCare FMS will clearly define and share hours of operation, expected response times, and the methods by which participants can contact the FMS.

TrueCare FMS’s onboarding process offers an equitable, accessible and inclusive way for individuals to access the self-determination program in a timely and person-centered manner.

At TrueCare FMS, we honor the dignity, authority, and leadership of every participant in the Self-Determination Program. As individuals take on the role of managing employer, we are committed to walking alongside them — offering clear, supportive, and culturally responsive training and resources that empower them to understand their rights and responsibilities.

TrueCare FMS offers choice in SDP models that allow SDP Participants and their circle of support to make informed decisions about their level of responsibility in employing staff of their choosing.

At TrueCare FMS, we support participants in leading their own services by facilitating the hiring and employment of eligible workers chosen by the participant or their authorized representative.

At TrueCare FMS, we honor the right of every Self-Determination Program participant to choose their own providers and shape their own services. We are committed to making the process of establishing vendors—whether independent contractors, small businesses, or community-based providers—transparent, accessible, and responsive to the needs of each participant. Our onboarding and monitoring processes ensure providers meet legal, ethical, and program requirements while keeping the participant’s goals and voice at the center.

At TrueCare FMS, we support Self-Determination Program participants as managing employers, empowering them to schedule staff, approve hours, and follow employment laws with confidence. Our role is to provide clear guidance, tools, and ongoing support to help participants manage their services in a way that is person-centered, lawful, and aligned with their goals and routines. Today TrueCare operates as a Bill Payer: your providers invoice us as independent businesses and we pay them, so there is no payroll to run. Under the Co-Employer and Sole Employer models — which are coming soon — we will be committed to processing payroll accurately and on time.

At TrueCare FMS, we believe that participants are the leaders of their own lives. Our responsibility is to ensure that the financial processes supporting their choices—whether for goods, services, or supports—are transparent, responsive, and person-centered. We partner with participants and their planning teams to ensure that all purchases align with their vision, goals, and approved spending plans, while meeting all program and regulatory requirements.

TrueCare FMS is committed to maintaining the highest standards of transparency, accuracy, and participant-centered accountability. Our quality assurance and compliance practices are designed to ensure that participant budgets are managed responsibly, services are delivered in line with SDP values, and changes in laws or policies are reflected swiftly and clearly in our operations.