About Us
At TrueCare FMS, we believe that financial management services should do more than handle paperwork—they should empower you. Our mission is to make self‑directed services simple, reliable, and truly centered around your needs. We handle the complex details like payroll, taxes, and billing, so you can focus on what matters most: receiving quality care and living life on your terms.
Our team is built on a shared passion for service, integrity, and personal connection. We work closely with participants, families, and Regional Centers to make sure every step of the process feels clear and supportive. From your first registration form to every paycheck issued, we are here to guide you with care.
At TrueCare FMS, our goal is to make your experience simple, stress‑free, and fully transparent. We handle the details so you can focus on your care and your life.
We Make It Easy to Get Started
Our registration process is quick and clear. We guide you step by step so you can set up your services without confusion or delays.
We Keep You in Control
With clear reports and simple tools, you can see how your budget is being used and make confident decisions about your services.
We Simplify Payroll and Payments
Once you’re set up, we handle all payroll, taxes, and vendor payments. You don’t have to worry about paperwork or deadlines—we make sure everything is processed on time and correctly.
We Track Your Budget in Real Time
We monitor every expense against your approved spending plan. You can count on us to keep you informed with regular statements, so you always know where your budget stands.
We’re Here When You Need Us
If you have questions or need help understanding your budget or payments, our team is always ready to support you.
Mission Driven Purpose
TrueCare FMS is committed to providing financial management services that allow participants in the SDP to self-direct their services with a FMS that is safe, knowledgeable and financially sound.
At TrueCare FMS, we believe that participants deserve accessible, respectful, and responsive customer service that reflects their communication needs, language preferences, and decision-making authority. Our customer service approach is grounded in the values of self-determination, inclusion, and equity — and is designed to ensure that every person has the information and support they need to confidently direct their services and live their vision for a good life.
We commit to creating clear, compassionate, and culturally responsive communication channels that support trust, transparency, and timely assistance for participants and their chosen representatives.
TrueCare FMS will maintain and monitor customer service standards that ensure Self-Determination Program participants and their representatives receive timely, accessible, and person-centered communication. Customer service practices will reflect each participant’s preferred language, communication method, and level of support. TrueCare FMS will clearly define and share hours of operation, expected response times, and the methods by which participants can contact the FMS.
TrueCare FMS onboarding process offers an equitable, accessible and inclusive way for individuals to access the self-determination program in a timely and person-centered manner.
At TrueCare FMS, we honor the dignity, authority, and leadership of every participant in the Self-Determination Program. As individuals take on the role of managing employer, we are committed to walking alongside them — offering clear, supportive, and culturally responsive training and resources that empower them to understand their rights and responsibilities.
TrueCare FMS offers choice in SDP models that allow SDP Participants and their circle of support to make informed decisions about their level of responsibility in employing staff of their choosing.
At TrueCare FMS, we support participants in leading their own services by facilitating the hiring and employment of eligible workers chosen by the participant or their authorized representative.
At TrueCare FMS, we honor the right of every Self-Determination Program participant to choose their own providers and shape their own services. We are committed to making the process of establishing vendors—whether independent contractors, small businesses, or community-based providers—transparent, accessible, and responsive to the needs of each participant. Our onboarding and monitoring processes ensure providers meet legal, ethical, and program requirements while keeping the participant’s goals and voice at the center.
At TrueCare FMS, we support Self-Determination Program participants as managing employers, empowering them to schedule staff, approve hours, and follow employment laws with confidence. Our role is to provide clear guidance, tools, and ongoing support to help participants manage their services in a way that is person-centered, lawful, and aligned with their goals and routines. We are committed to processing payroll for employees in an accurate and timely manner.
At TrueCare FMS, we believe that participants are the leaders of their own lives. Our responsibility is to ensure that the financial processes supporting their choices—whether for goods, services, or supports—are transparent, responsive, and person-centered. We partner with participants and their planning teams to ensure that all purchases align with their vision, goals, and approved spending plans, while meeting all program and regulatory requirements.
TrueCare FMS is committed to maintaining the highest standards of transparency, accuracy, and participant-centered accountability. Our quality assurance and compliance practices are designed to ensure that participant budgets are managed responsibly, services are delivered in line with SDP values, and changes in laws or policies are reflected swiftly and clearly in our operations.
Ready to Get Started with TrueCare?
Take the stress out of managing your services. At TrueCare FMS, we’re here to make payroll, taxes, and paperwork simple—so you can focus on what matters most.
