Privacy Policy

Effective Date: July 18, 2025

Company Name: TrueCare FMS

1. Introduction

TrueCare FMS (“we,” “our,” or “us”) values your trust and respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, register through our forms, or use our services. By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide to us directly, information we receive from third parties (such as Regional Centers), and information we collect automatically through your use of our website. This includes:

• Personal Information: Name, date of birth, address, phone number, email, and other contact details.
  
  
• Program Information: Participant IDs, Regional Center details, budgets, IPPs, and related documents.
  
  
• Vendor and Facilitator Information: Business names, tax IDs, bank account details, insurance documents, licenses, and W‑9 forms.
  
  
• Website Data: IP address, browser type, operating system, and browsing behavior on our site.
  
  

3. How We Use Your Information

We use the information we collect to:

• Process participant, vendor, service coordinator, and independent facilitator registrations.
  
  
• Track and manage participant budgets and payments.
  
  
• Verify eligibility for services and process invoices.
  
  
• Communicate with you about services, updates, or support.
  
  
• Improve our website and services.
  
  

4. How We Share Information

We do not sell your information. We may share your information only as necessary to:

• Process payments and fulfill our role as an FMS provider.
  
  
• Comply with state, federal, or Regional Center requirements.
  
  
• Work with secure third‑party service providers (e.g., payment processors, software providers).
  
  
• Respond to legal processes or protect our rights, property, or safety.
  
  

5. Data Security

We use administrative, technical, and physical safeguards to protect your information. Access is limited to authorized personnel only. We comply with all applicable privacy laws, including HIPAA and state data‑protection rules.

6. Your Rights

You may request access to, correction of, or deletion of your information, except where laws or program rules require us to retain certain records. To make a request, contact us at the information listed below.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve your experience. You may disable cookies in your browser settings, but some features of our site may not function properly.

8. Third‑Party Links

Our website may include links to other websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing information.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” at the top of this page. Your continued use of our services after changes are made means you accept those changes.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact us:

Email: [Insert Company Email]

Phone: [Insert Company Phone Number]

Address: [Insert Company Address]